1. Introduction

At Al Abdali Mart, customer satisfaction is our priority. This Refund Policy explains the terms and conditions for returns, replacements, and refunds.

2. Eligibility for Returns

You may request a return or refund if:

• The product is damaged, defective, or incorrect
• The product is missing from your order
• The return request is made within the specified return period

3. Return Conditions

To be eligible for a return:

• The product must be unused and in its original condition
• The product must be in its original packaging
• Proof of purchase (order confirmation/invoice) is required

4. Non-Returnable Items

The following items may not be eligible for return:

• Perishable goods (e.g., fresh food items)
• Opened or used products
• Items marked as non-returnable

5. Refund Process

• Once your return request is approved, the product will be inspected
• After a successful inspection, the refund will be processed
• Refunds will be issued through the original payment method

6. Refund Timeline

• Refunds are typically processed within 5–10 business days
• The time taken for the refund to reflect may depend on your payment provider

7. Cancellation Policy

• Orders can be cancelled before they are shipped
• Once the order is shipped, cancellation may not be possible

8. Replacement Policy

• In case of damaged or defective products, we may offer a replacement instead of a refund
• Replacement is subject to product availability

9. Contact Us

If you have any questions regarding refunds or returns, please contact our support team. We are here to assist you.